Complaints, Grievances, and Concerns
Parents & Students Grievance Process
Informal Complaint Process
The Board encourages students and parents to discuss their concerns with the appropriate teacher, principal, or other campus administrator who has the authority to address the concerns. Concerns should be expressed as soon as possible to allow early resolution at the lowest possible administrative level.
Contact the Staff Member
The most direct route to resolving a concern is to confer directly with the person(s) involved (teacher, coach, etc.) More than 95% of concerns are resolved by a conversation between those involved.
Contact the Campus Administrator
The principal and assistant principal(s) are responsible for the school’s operation. Explanations of policies and procedures, various clarifications, and all campus information are available at the campus administration offices.
Informal resolution is encouraged but shall not extend any deadlines in the complaint/grievance policy, except by mutual written consent.
Contact the Student Services Office
The Director of Student Services at the Elementary Campus may be reached at 936-275-3424 extension 1412
The Director of Student Services at the Secondary Campus may be reached at 936-275-9603 extension 2513
Formal Complaint Process
Formal complaints must be filed within 15 days of the date the student or parent first knew, or with reasonable diligence should have known, of the decision or action giving rise to the complaint or grievance. Even after initiating the formal complaint process, students and parents are encouraged to seek an informal resolution of their concerns. A student or parent whose concerns are resolved may withdraw a formal complaint at any time.
A student or parent may initiate the formal process by timely filing a written complaint form. In most circumstances, students and parents shall file a Level One complaint with the campus principal. Click here to fill out and submit an online Level 1 complaint form or click here to complete a fillable pdf Level 1 form that can be printed and returned to the district office or contact the Administration Office at 936-275-2306 extension 3821 for assistance.
If the student or parent has not received the relief requested from the formal complaint at Level 1 or if the time for a response has expired, the student or parent may submit a Level 2 Parent/Student Appeal form to the district. Click here to fill out and submit an online Level 2 complaint form or click here to complete a fillable pdf Level 2 form that can be printed and returned to the district office or contact the Administration Office at 936-275-2306 extension 3821 for assistance.
If the student or parent has not received the relief requested from the formal complaint at Level 2 or if the time for a response has expired, the student or parent may submit a Level 3 Parent/Student Appeal form to the school board.
Click here to fill out and submit an online Level 3 complaint form or or click here to complete a fillable pdf Level 3 form that can be printed and returned to the district office or contact the Administration Office at 936-275-2306 extension 3821 for assistance.
The San Augustine ISD Board of Trustees serves as the appeal body in resolving disputes. A school board member must disqualify him/herself at the time of the hearing if he or she has been involved at any stage preceding the hearing.
Additional Information:
SAISD Board Policy FNG - Student and Parent Complaints/Grievances
The San Augustine ISD Board encourages students and parents to discuss their concerns and complaints through informal conferences with the appropriate teacher, principal, or other campus administrator. Concerns should be expressed as soon as possible to allow early resolution at the lowest possible administrative level.
SAISD School Board Policy DGBA - Employee Complaints/Grievances
The San Augustine ISD Board encourages employees to discuss their concerns and complaints through informal conferences with their supervisor, principal, or other appropriate administrator. Concerns should be expressed as soon as possible to allow early resolution at the lowest possible administrative level.
San Augustine ISD Policy